start free trial on creative cloud?

Question

Why is this the only program that prompts me to sign in and then start a free trial? I have adobe creative cloud with all the apps, and from what I can see its included in the plan. So whats going on?

And why is it impossible to get any customer support from adobe?

ProlificUser · Answer

Please use the following article to troubleshoot the issue:

https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Additionally, please clear all Adobe related entries in Windows Credential Manager for Windows ( click on start and type Windows Credential Manager) or in Keychain Access for Mac ( click on Go>Utilities>Keychain Access)

Then restart your computer and sign in to creative cloud and try opening Acrobat.

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