Status of bug adc-4426302

Question

Is there an update on resolving te above listed bug? This bug appeared after a September update. When inserting .doc or .docx files to a pdf, only the first page of the document is appearing. Every other page is being inserted as a blank page.

I was told by support this was a known bug introduced by the update and would be fixed. As of today, I am still experiencing the issue on ver 2023.006.20320

softwarel98104662 · Answer

For my company it's wasnt specifically related to just inserting .doc it was a little bit of everything. The blank white screen after authenticating, followed by the error that some features in adobe are unaviable, to redacting, to merging, to fill in sign. After working with Adobe the fix seemed way to simple but it did the trick for us!

Adobe Support had me go to
C:\Program Files\Adobe
Right Click Adobe DC
Click Properties
Click Security Tab
Click Advance
Remove both SID permission profiles starting with the letter "S" in our case it was
S-1-15-3-1024-3635283841-2530182609-996808640-1887759898-3848208603-3313616867-983405619-2501854204
S-1-15-2-1980882837-3654086619-1222525990-3753702683-3075969641-4188866857-51130414

According to Adobe, these SID's are meant to be be removed after the install/update is completed. However for what ever reason for versions after the September release the SID's are remaining in the profiles and when launching Adobe it's defaulting to the Adobe SID's instead of the Entitled User. Adobe is working with Microsoft on this issue.

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