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charlesa4884276
Participant
February 2, 2017
Question

Still getting charged after cancelling the subscription

  • February 2, 2017
  • 3 replies
  • 393 views

I canceled my subscription why are you still taking money from me?

Seriously guys, if you cancel a subscription you shouldn't expect me to keep paying for it!!!

3 replies

L
llanel_2016
Participant
August 13, 2025

Hello, I also cancelled my subscription before the free trial ended, and I continue to get charged. I received the confirmation email, but every month they are still charging me. I'm unsure who to contact regarding the situation. Thank you! 

Amal.
Amal.
Legend
August 14, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. 

 

This is better handled by our billing team here https://adobe.ly/4lx5peO. Click On the contact us button in the lower right corner to start the process. 

 

~Amal

try67
Community Expert
try67Community Expert
Community Expert
February 5, 2017

That's not quite how things work, usually. You should read the subscription terms closely: Adobe - Subscription Terms

Adorobat
Adorobat
Participating Frequently
February 4, 2017

Hi charlesa4884276,

Please visit the following link to cancel the subscription:

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services 

Let me know if face any issue while following the steps.

Thank You,

Shivam

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