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Angie Keane
Participant
April 25, 2025
Answered

Stop renaming Acrobat PDF files when opening from Outlook

  • April 25, 2025
  • 1 reply
  • 805 views

Our company updated our Outlook to the new version. Ever since then, when I open a file attached in an email, it gets renamed to some random string of text and numbers. Very similar to the problem where when packaging illustrator files, Adobe tends to rename linked images from the cloud. This random renaming of my files is very disruptive. 

 

I can't be sure this new renaming issue is an Adobe one instead of Microsoft. I sent them a message too. I assume it is Adobe since the remamed files are renamed in the same way as the Illustrator packaged images from the cloud. Please find a way to stop this.

Correct answer try67

Acrobat is not involved in the process of saving PDF files from Outlook, unless you've already opened them in it. This is most likely an Outlook issue (especially if it started after you installed an update of that application). The fact the file-names look similar to what a different Adobe app uses doesn't mean much. It's just a pattern for temporary file names, most likely.

1 reply

try67
Community Expert
try67Community ExpertCorrect answer
Community Expert
April 25, 2025

Acrobat is not involved in the process of saving PDF files from Outlook, unless you've already opened them in it. This is most likely an Outlook issue (especially if it started after you installed an update of that application). The fact the file-names look similar to what a different Adobe app uses doesn't mean much. It's just a pattern for temporary file names, most likely.

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