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Participant
February 13, 2025
Answered

STOP with the AI user prompts in Acrobat. It's getting ridiculous!

This is the 4th time now I've wasted time searching for ways to stop the constant attempts from Adobe to push this Acrobat AI Assistant down my throat, what seems like every time I open the app. Yes, I've turned it off in preferences, twice in 2 different places! 

 

Today I get hit with another invasive prompt window popping up "Ask AI Assistant to summarize" or some nonsense. (Failed to screenshot it unfortunately). So into the preferences I go again, to find another 'ticked box' under "Generative AI features in Acrobat", which I'm positive wasn't there before as I can't find the previous options that I deselected, leaving me to believe this has been turned back on by Adobe during an update.

 

Surely that must be the end of it?

WRONG!

Not 20 minutes later...

 

 

This is definitely one of the options I turned off previously (that I now can't find), so why is this type of thing popping up again? 

 

It should be simple...

AI Assistant on: 

AI Assistant off:

 

So, three questions:

  1. How do I turn off the AI assistant completely, never to "automatically" turn itself back on again in some way?
  2. How do I stop these annoying colourful advertising prompts constantly jibing me? (Which I already disabled previously). 
  3. Are the first two questions even possible or has Skynet finally taken over and keeps turning itself back on? 

 

Many thanks for ruining my day again. 

Iain

 

Oh, and this is annoying too...

JR Boulay
JR BoulayCorrect answer
Community Expert
February 14, 2025

You can revert to the Classic UI: https://community.adobe.com/t5/acrobat-discussions/acrobat-2023-how-to-revert-to-classic-gui-user-interface/td-p/14052807

Acrobate du PDF, InDesigner et Photoshopographe

14 replies

Participating Frequently
October 5, 2026

FWIW:
This has been driving me crazy, too. I wanted to keep the AI features enabled so I would have the option of using them (I don’t think they’re very useful, but I guess we need to learn the tools anyway), but the only way I’ve been able to get rid of the incessant pop-ups was to disable AI completely via the “Enable generative AI features in Acrobat.”

After restarting, none of the pop-ups are there. Aaahhhhhh. Peace.
Let’s see how long it goes before Adobe turns it on again “for my own good.”

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Participant
September 30, 2026

Glad I’m not the only one sick of this.

Every single PDF I open “Want an AI summary?” No.

Every single InDesign document I open “Try the AI assistant Beta” No.

Adobe, please STOP pushing what basically amount to ads for new product features in our faces! At least give us the ability to turn them off. It’s an additional irritant in an existence already saturated by ads. Just let me do my work.

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Jerry3088215125bf
Participating Frequently
September 22, 2026

Perhaps we are not talking about the same thing. 
When I open Acrobat Pro, I see AI tools being promoted, the right side panel opens “Ask AI Assistant” and above the document ‘Get an Instant AI-powered summary… ‘Turn on auto-summary”

I assume this is the ‘Generative AI’ function I am attempting to disable in the Preferences. If it is not, how do I shut off this ‘feature’? I do not want opening PDFs to be such a curse. I open dozens some days, sometimes over 100 a day. I do not leave Acrobat open, and would prefer not having to close these two ‘features’ off every time I open… after waiting excessive amounts of time for the program to open in the first place (e.g., an additional 10-20 seconds every opening. Then having to shut these two ‘features’ off, all just so I can read a simple document.

I turn off ‘Generative AI’ functions in preferences, and not once, have I closed the program and reopened it with these settings persisting. They always reopen. How is it that Adobe changes my settings in my preferences, ignoring my intentions? Where else are they doing this?

Ideally, I see no mention of AI when I open my PDF files. I want a reader, at times a function to combine, OCR, comment etc., or I would just use Reader but, I never want my Acrobat to provide me AI functions. 

So, any help getting there would be fantastic. Acrobat has built a reputation over decades, and threw it out the window so far as I am concerned. This is the most annoying, time consuming, insulting imposition of AI I experience throughout my work day… unbelievably annoying. And, for the record I use Replit, Perplexity, Claude Code, ChatGPT, and rarely Gemini every day of the week multiple times. So, I have no fear of AI, but I don’t want my refrigerator, toaster, keyboard, or stapler to offer me AI-related ‘features’ either. Some things are tools, others are utilities. Big difference IMO. 

Thanks!
 



 

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Participant
August 13, 2026

Did we ever figure out an actual resolution to this issue? 

It is every. single. time. I open up a PDF that it lags incredibly because of the AI feature. I have a $2000+ laptop that overheats because of it. Only when Adobe is acting this way, I hear my laptop fan fighting for its life.

I have disabled new Acrobat more times than I can count. I have disabled the AI feature and unchecked the associated boxes more times than I can count. It always comes back when I open the application again.

Then, after some amount of time that I shouldn’t have to wait in the first place, when I think the application is open, has calmed down and is ready for me to start filling in a form or whatever, I get more AI-related interference that causes me to lose my edits or causes whatever I have typed in to lag in appearing on the form. Then so I have to wait for it to catch up unless Adobe freezes altogether and I have to CTL+ALT+DEL

 

Get it the fk together, Adobe. 

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Amal Jaiswal
Community Manager
Community Manager
August 13, 2026

Hi ​@master_Giggles5FA6 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble you are experiencing. 

Is this occurring with all the PDFs or with a particular PDF file? Please try with a different PDF file and check. Also make sure the application is updated to the latest version  26.001.21789 Out of cycle update, Aug 11, 2026 once done, reboot the computer and check. 

If it still doesn’t work, please share a small video recording of the steps you are taking and the issue as it occurs along with the diagnostic logs as described here https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html and share the log ID with us so we can get it reviewed by our development team.
~Amal 

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Inspiring
April 23, 2026

Excellent post. I heartily agree.

Adobe please take note that foisting unwanted features upon your long suffering users is eroding the last remaining skerricks of good will.

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Jerry3088215125bf
Participating Frequently
September 22, 2026

I honestly think they could care less. 
They are tolerating the noise, and will end up forcing it onto us regardless of our approval. 
What a complete slap in the face of decades-long users. 
Nothing but greed.

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Participant
August 30, 2025
quote

This is the 4th time now I've wasted time searching for ways to stop the constant attempts from Adobe to push this Acrobat AI Assistant down my throat, what seems like every time I open the app. Yes, I've turned it off in preferences, twice in 2 different places!  ChoiceAdvantage

 

Today I get hit with another invasive prompt window popping up "Ask AI Assistant to summarize" or some nonsense. (Failed to screenshot it unfortunately). So into the preferences I go again, to find another 'ticked box' under "Generative AI features in Acrobat", which I'm positive wasn't there before as I can't find the previous options that I deselected, leaving me to believe this has been turned back on by Adobe during an update.

 

Surely that must be the end of it?

WRONG!

Not 20 minutes later...

 

 

This is definitely one of the options I turned off previously (that I now can't find), so why is this type of thing popping up again? 

 

It should be simple...

AI Assistant on: 

AI Assistant off:

 

So, three questions:

  1. How do I turn off the AI assistant completely, never to "automatically" turn itself back on again in some way?
  2. How do I stop these annoying colourful advertising prompts constantly jibing me? (Which I already disabled previously). 
  3. Are the first two questions even possible or has Skynet finally taken over and keeps turning itself back on? 

 

Many thanks for ruining my day again. 

Iain

 

Oh, and this is annoying too...


By @milliain

Based on the provided images and your description, the "Ask AI Assistant" and "Summarize this document" prompts are part of Adobe's new Generative AI features that often get re-enabled with updates, even after being turned off. To completely disable them, you must go to **Edit > Preferences** and uncheck multiple boxes under sections like **General** (for "Generative AI features in Acrobat") and **Documents** (for "Show AI Assistant banners"). Additionally, to prevent the intrusive pop-ups, you can uncheck "Show Welcome Screen" under **General** settings, which will stop most promotional content from appearing upon opening a document.

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Participant
August 29, 2025

Great post. This feature is so annoying! trying to complete work and keep having to click away these prompts that have no way of helping me whatsoever!

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JR Boulay
Community Expert
JR BoulayCommunity ExpertCorrect answer
Community Expert
February 14, 2025
Acrobate du PDF, InDesigner et Photoshopographe
try67
Community Expert
Community Expert
February 14, 2025

True, but it should not be happening. If you disable AI then it should be, well, disabled...

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Randy Hagan
Community Expert
Community Expert
August 13, 2026

Sometimes, if you’re talking about no ifs, ands or buts, killing something Graveyard Dead in a program, you have to apply the ruder cure.

 

FWIW, I’ve found that using the View>Disable New Acrobat menu command to go back to the “old Acrobat” interface saves me lots of little miseries. I only switch back to the “new Acrobat” interface to get a tool I wouldn’t have to use otherwise, and only long enough to use that tool until I switch back.

 

It makes my life a lot easier. Jus’ sayin’ …

 

Randy

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