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Participant
April 3, 2021
Question

Strange error

  • April 3, 2021
  • 1 reply
  • 691 views

I have a company/school account for Adobe CC. When signing in, I am redirected to our SSO page to sign in. 

 

I have tried the following - sign out of CC and sign in through Acrobat, signed in through CC and then sign in to Acrobat. Uninstalled and reinstalled Acrobat. 

 

The same error happens in all instances. 

 

When in Acrobat, after signing in, I see the following strange pop up appear, and if I close it, it will close the entire program.  So as of now, Acrobat is totally unusable

 

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
Community Expert
April 4, 2021

Seems like you'll need to employ the Acrobat cleanup and repair tool and the CC Cleanup tool

Participant
April 4, 2021

did that, ran both, uninstalled both, reinstalled both, same error 

ls_rbls
Community Expert
Community Expert
April 4, 2021

Were you able to sign in before and all of a sudden this started happening?

 

What is the Acrobat Pro version, and its  latest version update number?