Strange loading windows pops out when opening PDF in Acrobat

Question

When I open a PDF the following window pops out and cannot be closed, and no response for Acrobat. It makes Acrobat unusable. This issue suddenly occurs. I trided re-install it didn't work. Need a solution, thx!

Meenakshi_Negi · Answer

Hi Dawei311380784840,

Thank you for reaching out.

Could you please confirm if the issue started recently? Did you check if this happens with all the PDFs?

Share the Acrobat and OS version numbers.

Try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Let us know how it goes.

Thanks,

Meenakshi

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