Stuck in Frozen Acrobat on MAC

Forum|Forum|2 years ago
April 19, 2023
4 replies
1606 views

I can't close Acrobat or shut down computer!

I have a paid Adobe sunscription.

Why is this happening and what is th solve?

Adobe_issue.docx

K

Kary29489666dsdeAuthor

Participant

Apologies for posting in the wrong space. I just don't know any better.

Problem resolved by logging out of desktop app, logging into online account, then re-logging in to desktop app.

I do believe this is from the MAC IOS update!!

S

sha_3019

Participant

does it save your stuff when you reboot? do you have to end up strting your document all over again?

kglad

Community Expert

generally, if an app freezes, whatever file is opened will be corrupted. that's why saving frequently with increasing version number appended to the file name is recommended.

D

Darren29375592tgyc

Participant

I am having the same problem, Acrobat on Mac keeps crashing, it happened after the latest Mac software update. Even after a full uninstall and reinstall the app keeps crashing. This is a nightmare, I have a deadline this evening and I need Acrobat.

kglad

Community Expert

reset your preferences

kglad

Community Expert

force close it, restart your computer and then reopen acrobat to see if there's still a problem.

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Acrobat forum

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded