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R
randomando57
Participant
May 13, 2021
Question

Stuck on "Adobe acrobat Reader" is trying to authenticate user pin box

  • May 13, 2021
  • 4 replies
  • 4664 views

Everytime I enter my pin for my CAC the box simply pops back up. I've probably entered in my pino thousands of times by now. I am on a M1 Macbook Air on Big Sur 11.2.3.

This topic has been closed for replies.

4 replies

D
Dragoș Lucian28355120iwql
Participant
February 10, 2023

Hello!

I have the same problem. This problem appears whenever I try to use my electronic signature. I do not how what pin I should enter. It is really a big trouble as I need my electronic signature to work. 

Is there a real solution? 

Amal.
Amal.
Legend
February 13, 2023

Hi @Dragoș Lucian28355120iwql 

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing a small video recording of the steps and the issue you are experiencing?

 

As you do not remember the pin, please try to create a new electronic signature and see if that helps.

 

Regards

Amal

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
July 4, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
T
Troy22659027d2ed
Participant
January 14, 2022

This is an Apple Intel machine. Not a M1

Amal.
Amal.
Legend
January 17, 2022

Hi there,

 

Hope you are doing well and sorry to hear that. Would you mind sharing the steps you are doing that leads you to this error?

 

Also, make sure ou have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

Amal.
Amal.
Legend
May 14, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, Everytime you enter my pin for my CAC the box simply pops back up

 

Adobe is actively working to build apps that run natively on Apple computers using the Apple silicon M1 chip. Many of our existing apps can run on M1 devices using Apple's Rosetta 2 technology.

For more information please check the help page - https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Hope this information will help

 

Regards

Amal

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