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Semmito
Semmito
Participant
February 26, 2026
Question

Submit button not composing new mail Acrobet Reader

  • February 26, 2026
  • 4 replies
  • 83 views

Since Monday we are unable to send pdf document via Gmail.

Once we enter our email address and press submitm, we get a message “We have opened a new broswer toab for you to log in, and nothing happens.

 

We cleared the cache, restarted the browser, made chrome default, uninstalled and reinstalled Adobe Acrobet.

 

These are versions of Google Chrome & Adobe Acrobet

 

      4 replies

      AlleyCAD
      AlleyCAD
      Participant
      March 7, 2026

      Thom is correct, it’s not an Acrobat problem. I don’t have a solution, but perhaps a work around.
      Add the Gmail account to your default email application (desktop). So when you submit you can choose “Default email application” instead of “Use Webmail” in the popup box.

      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      March 7, 2026

      Yes, I mentioned previously that it was the only way I could get it to work. I’m not so sure it is not an Acrobat problem. Everything processes as normal through Chrome but the “signal” is not getting back to Acrobat.

      David Creamer: Community Expert (ACI and ACE 1995-2023)
      Mike96xs
      Mike96xs
      Participant
      March 4, 2026

      I am also having this problem. Adobe gets stuck waiting.

      Thom Parker
      Community Expert
      Thom ParkerCommunity Expert
      Community Expert
      February 26, 2026

      Is this a regular Acrobat form? or an XFA form?  

      But regardless, Acrobat does not send emails directly. It hands off the email request to some other tool, either the local email client, or a remote service that uses a known protocol. If you are having problems with Gmail, which is a remote service, then the problem is with GMail, not Acrobat. 

       

      Thom Parker - Software Developer at PDFScriptingUse the Acrobat JavaScript Reference early and often
        Dave Creamer of IDEAS
        Community Expert
        Dave Creamer of IDEASCommunity Expert
        Community Expert
        February 26, 2026

        What is the action on the button?

        David Creamer: Community Expert (ACI and ACE 1995-2023)
          Semmito
          SemmitoAuthor
          Participant
          February 26, 2026

          Is to compose new email.

          Dave Creamer of IDEAS
          Community Expert
          Dave Creamer of IDEASCommunity Expert
          Community Expert
          February 26, 2026

          There is no “compose new email” action. Are you using the URL with a “mailto:” command?

          David Creamer: Community Expert (ACI and ACE 1995-2023)
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