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Hi @Olawumi30610695tcso 

Sorry for the delay in response

We checked your Adobe account in our system and found that you have subscribed for Acrobat Pro, but it was immediately canceled, which is why its status is Inactive.

So, you need to signup again carefully. Or you better take help from our support team. 

https://helpx.adobe.com/support.html 

Thanks,

Akanchha