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P
Pedro5C9E
Participant
April 6, 2021
Question

Subscription and editing

  • April 6, 2021
  • 2 replies
  • 336 views

For the last 2 months I have not been able to edit any documents on my Adobe app. It just renewed yesterday and went to edit a doc and it's telling me to renew subscription but it's already been renewed. Need help!!!

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2 replies

P
Pedro5C9EAuthor
Participant
April 6, 2021

 

Amal.
Amal.
Legend
April 6, 2021

Hi Pedro

 

Hope you are doing well and sorry for the trouble. As described you are unable to edit the documents Acrobat Reader mobile app and its telling you to renew the subscription.

 

Please try to logout of the App and reboot the device and re-login with the same Adobe ID and check if that helps.

Also please check for any missing/pending updates for the app and try updating it from App Store (iOS) or Play Store (Android) and check if that works.

If it still doesn't work please try to restore purchase, open the app > tap on Profile Icon > Subscriptions > Restore Purchase. 

 

Hope it will help

 

Regards

Amal

 

 

P
Pedro5C9EAuthor
Participant
April 6, 2021

Thanks, but I tried all that with apple on the phone and they directed me here. I'll try it again!!!

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