Subscription disappeared

Question

My Adobe subscription disappeared yesterday. I have been subscribed for a few months. After a long support chat, I realized it (looks like) my email has been "taken over" by an to me unknown email address "h86hwtmv5z  at privaterelay.appleid.com"  that's redirecting to my email. To cancel the subscription, I have to reset the password, but that means I would have to sign in with the "unknown email address." Does anyone know what happens and what I can do? The support didn't understand the problem.

Harsh Vardhan Pareek · Answer

Hi @Birgitta2328316326a4

Would you mind sharing a few details to understand the issue better?

1. OS name and version?

2. Your email on which you have the plan active (send us in a private message).

Make sure you have signed with the correct email on which the subscription is active.

Thanks,

Harsh

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