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ruchib99754909
ruchib99754909
Participant
December 10, 2020
Answered

Subscription expired

  • December 10, 2020
  • 5 replies
  • 1853 views

I am not able to work on any PDF file. It says that subscription has expired, asked me to pay again. I made the payment through credit card, money is deducted from my account but the issue persists. How to work in such a scenario. 

    This topic has been closed for replies.
    Correct answer AnandSri

    Hi All,

     

    Thank you so much for your cooperation and for your patience on this.
    Please sign out from the Acrobat application, restart the app, then sign back in and check.

     

    Let us know how it goes and share your observations.

     

    Thanks,
    Anand Sri.

    5 replies

    G
    Gwen377569185hsh
    Participant
    May 31, 2024

    Please help, I have just had a renewal subscription for PDF suite taken out of my acount, even though I have not had PDF for over a year and did not authorise an automatic payment. I still have no access to PDF as the screen says that it has "expired".  I have logged in and put turned the automatic renewal settings off, again.  I downloaded PDF again, but still can't get in.  This is not fair.

     

    Amal.
    Amal.
    Legend
    May 31, 2024

    Hi @Gwen377569185hsh 

     

    Hope you are doing well and thanks for reaching out.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to find any paid product or subscription associated with it.

     

    If you have any other email address registered with Adobe, please try to login with that and see if that works.

     

    ~Amal

    G
    Gwen377569185hsh
    Participant
    June 3, 2024
    Dear Amal,
    My account is registered with another email address. However, that is the
    one that I checked and it shows that I have paid for the products. This
    matches with my bank statement.
    S
    Subhankar Biswas
    Participant
    August 19, 2022

    Same thing is happenning with me. Despite making the payment but the application says that the subscription has expired.

    Even though I had not opted for Autorenewal option while taking the subscription 2 years back, but automatically without my authorisation money towards annual subscription has been debited from my credit card account on 2nd June 2022. I have received invoice also, but I am not able to work on any PDF file. This is the worst experience I have with any software.

    Amal.
    Amal.
    Legend
    August 23, 2022

    Hi Shubhankar

     

    Hope you are doing well and sorry to hear that.

     

    I have checked the Adobe account linked with the Adobe ID you are using on this community and unable to trace any paid subscription for Acrobat Pro DC application. Make sure you are using the correct Adobe ID used for the active subscription and check.

    Please logout of the application, reboot the computer and re-login with the correct Adobe ID and see if that works.

     

    Regards

    Amal

    AnandSri
    AnandSriCorrect answer
    Legend
    December 10, 2020

    Hi All,

     

    Thank you so much for your cooperation and for your patience on this.
    Please sign out from the Acrobat application, restart the app, then sign back in and check.

     

    Let us know how it goes and share your observations.

     

    Thanks,
    Anand Sri.

      AnandSri
      AnandSri
      Legend
      December 10, 2020

      Hi!

       

      We are extremely sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible. You can also check the status of the ongoing issue here: https://status.adobe.com/ 

       

      Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

      Regards,
      Anand Sri

      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      December 10, 2020

      Hi Ruchib,

       

      We are extremely sorry for the experience. This is currently a known issue and our team is actively working.
      Please bear with us. We will keep you posted once the issue gets fixed.

       

      Thanks,

      Meenakshi

      ruchib99754909
      ruchib99754909Author
      Participant
      December 10, 2020

      What about the double payment made for same month and also how will we know that it's up and running again. 

      AnandSri
      AnandSri
      Legend
      December 10, 2020

      Hi @ruchib99754909 

       

      We're sorry for the trouble. Once the services are up and running, we will assist you with this.

       

      Thanks for your cooperation and for your patience on this.

       

      Regards,

      Anand Sri.

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