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Nalean338940440ly4
Nalean338940440ly4
Participant
June 8, 2026
Answered

Successful access to Adobe but unable to access Acrobat Pro

  • June 8, 2026
  • 3 replies
  • 62 views

Note that I can successfully login to Adobe Account, using my login and password  which shows my plan includes Acrobat Pro. When I click onto button access your apps and services or click on Arobat Pro, I get the error Something went working, we’re sorry for the inconvenience. Please try again later.

 

    Correct answer Meenakshi0101

    Hi Nalean338940440ly4,


    Thank you for reaching out, and sorry for the trouble caused.

    Please confirm if you are referring to the options in your Adobe account? If so, have you already installed the application?

    If you have installed the application, please try to reinstall it by following these steps:

    • Remove the application and run the cleaner tool (https://adobe.ly/49PlyZX). If on Mac, ensure you empty the trash.

    • Reboot the machine 

    • Install Adobe Acrobat Pro from the following page: Install Acrobat

    If you still encounter the issue, please share a screen recording of what happens, including any error messages you see. Additionally, we may need the crash logs to further investigate the behavior. You can follow the steps provided here: Adobe Acrobat Diagnostics, and you can skip the first two steps since the application is not launching.


    Let us know how it goes.


    Thanks,

    Meenakshi

    3 replies

    Nalean338940440ly4
    Nalean338940440ly4Author
    Participant
    June 10, 2026

    Regarding Would you let us know have you had a chance to uninstall Acrobat using the clearner tool that ​@Meenakshi0101 has suggested in earlier post? As advised before, this had already been done and I have no issues accessing ADOBE ACROBAT application on my laptop.  This proves that it is not a network or access issues as I am using the same credentials to excess the application, ADOBE ACROBAT. My issue is accessing using  a internet browser as I have explained above.  If I cannot get this resolved, I am considering using Soda PDF or FOXIT as opposed to using Adobe Acrobat

    Meenakshi0101
    Community Manager
    Meenakshi0101Community Manager
    Community Manager
    June 10, 2026

    Hi Nalean338940440ly4,

     

    Sorry for the confusion.

     

    We have received similar reports from other users, indicating that this may be a network issue. Please try connecting to a mobile hotspot to see if you can access the service. If that works, we recommend using a different network for the time being.

    Additionally, please let us know the name of your Internet Service Provider. This information will help us determine if you are experiencing the same problem as others.

     

     

    Please keep us updated on how it goes.

     

    Thanks,

    Meenakshi

     

     

    Nalean338940440ly4
    Nalean338940440ly4Author
    Participant
    June 9, 2026

    Hi Tariq, sorry, I dont understand as I use a internet browser , https://www.adobe.com/au/ to login.  I had been login from any advice without having Adobe installed.  I had been using the browser from my linux machine as well but I am not able to access from the browser from any machine.  I have tried from one of the laptops which has Adobe Acrobat installed.  Even from this machine, I can access using the App but NOT from the internet browser.  Please help as I definitely prefer to use this from the browser as opposed to using the APP.

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 9, 2026

    Hi ​@Nalean338940440ly4 - if this is your work machine or you are connected to a restricted network you need to check with your IT admin. 
    Let us know if that is the case. 

    ~Tariq

    Meenakshi0101
    Community Manager
    Meenakshi0101Community ManagerCorrect answer
    Community Manager
    June 8, 2026

    Hi Nalean338940440ly4,


    Thank you for reaching out, and sorry for the trouble caused.

    Please confirm if you are referring to the options in your Adobe account? If so, have you already installed the application?

    If you have installed the application, please try to reinstall it by following these steps:

    • Remove the application and run the cleaner tool (https://adobe.ly/49PlyZX). If on Mac, ensure you empty the trash.

    • Reboot the machine 

    • Install Adobe Acrobat Pro from the following page: Install Acrobat

    If you still encounter the issue, please share a screen recording of what happens, including any error messages you see. Additionally, we may need the crash logs to further investigate the behavior. You can follow the steps provided here: Adobe Acrobat Diagnostics, and you can skip the first two steps since the application is not launching.


    Let us know how it goes.


    Thanks,

    Meenakshi

    Nalean338940440ly4
    Nalean338940440ly4Author
    Participant
    June 9, 2026

    I am accessing from the internet browser, Chrome. Since it stopped working, I also tried from Microsoft Edge but got the same issue. Also, tired by doing a Delete of all the browsing data (cookies, browsing history, cached images and files) but still having the same issue

     

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    June 9, 2026

    Hi ​@Nalean338940440ly4 - thanks for keeping us updated.
    Would you let us know have you had a chance to uninstall Acrobat using the clearner tool that ​@Meenakshi0101 has suggested in earlier post? If not, could you try and let us know how it went.

    Thank you for your patience

    ~Tariq

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