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ian_9492
Participant
October 10, 2025
Answered

Suddenly I cant print a PDF from email?

  • October 10, 2025
  • 1 reply
  • 184 views

Why, suddenly can I not print a PDF from Outlook?  I keep getting a message saying 'Your Acrobat trial has expired. Buy now to restore full access to Acrobat. Click OK to buy.'

Ive been printing fine for years, suddenly, in the middle of the day, when I had been printing fine, I get the above message. I have a free Adobe account, I can save the PDF to my PC and then print the PDF with no issue, using Adobe. Please help as this is getting frustrating. 

Correct answer Randy Hagan

Microsoft Outlook uses an add-in to work with Adobe Acrobat. Perhaps in either Office or Adobe Reader (the free version of Acrobat), you somehow have picked up the installer for Acrobat Standard or Professional. Adobe Reader lets you open and print PDFs, as do the paid versions of Acrobat. If, for some reason, the installations mingle, things gett messed up. It happens.

 

It's a rude cure, but the most thorough thing to do would be to:

 

1) Uninstall Acrobat on your system.

2) Use Adobe's AcroCleaner tool to remove any remaining remnants of your Acrobat install(s).

3) Reinstall Adobe Reader on your system. First make sure before you download the program that you scroll down and uncheck the More Add-Ons section to not install McAfee Security Scan Plus if you don't want the additional download on your system.

 

Or, you can continue to download your PDFs, open them in Adobe Reader and print them from there as you're doing right now. Either course of action should work for you.

 

Hope this helps,

 

Randy

1 reply

Randy Hagan
Community Expert
Randy HaganCommunity ExpertCorrect answer
Community Expert
October 10, 2025

Microsoft Outlook uses an add-in to work with Adobe Acrobat. Perhaps in either Office or Adobe Reader (the free version of Acrobat), you somehow have picked up the installer for Acrobat Standard or Professional. Adobe Reader lets you open and print PDFs, as do the paid versions of Acrobat. If, for some reason, the installations mingle, things gett messed up. It happens.

 

It's a rude cure, but the most thorough thing to do would be to:

 

1) Uninstall Acrobat on your system.

2) Use Adobe's AcroCleaner tool to remove any remaining remnants of your Acrobat install(s).

3) Reinstall Adobe Reader on your system. First make sure before you download the program that you scroll down and uncheck the More Add-Ons section to not install McAfee Security Scan Plus if you don't want the additional download on your system.

 

Or, you can continue to download your PDFs, open them in Adobe Reader and print them from there as you're doing right now. Either course of action should work for you.

 

Hope this helps,

 

Randy

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