Support Issue

Question

Hi all,

I recently got an email that my account was created (was not me), something was purchased, then my account had an email change so I cannot log in or even attempt to change my password. To connect with any real human support I must sign in which I cannot do. Any guidance as to what I should do to report this security concern?

Amal. · Answer

Hi there

I hope this message finds you well. Thank you for reaching out to us!

For your specific concern, the best course of action would be to connect with our dedicated product team, who are well-equipped to assist you further. You can reach them by visiting our support portal at Adobe Help Center.

Once there, simply click on the dotted icon located in the lower-right corner of the page to initiate the process. This will guide you through the steps to connect with the right team and ensure your issue is resolved promptly.

Please let me know if you encounter any challenges or need further assistance.

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