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R
rabellcom
Participant
September 19, 2017
Answered

Sync Adobe Document Cloud to Desktop Computer

  • September 19, 2017
  • 5 replies
  • 18993 views

Hey there,

I guess I am a little confused about the difference between my Adobe Creative Cloud Files and my Adobe Acrobat "Document Cloud" files.

I have synced the Creative Cloud files to my mac computer and have a folder in my Finder for them. However, I am unable to figure out how to do this with the Acrobat "Document Cloud" files if at all possible. Is it possible to sync these to desktop for ease of access and usability?

Are they two totally separate file systems? (why?) I would like to be able to access all of my files in one place, any hack for this?

    This topic has been closed for replies.
    Correct answer Tariq Dar

    Hi Rabellcom,

    Sorry for the delay in response.

    Creative Cloud and Document Cloud storages are two different storage options for users. Adobe Document Cloud FAQ

    Sadly, you can't sync files of DocumentCloud on your machine: Where are my Adobe Document Cloud files? 

    Please let us know if that helps.

    -Tariq Dar

    5 replies

    K
    kanindesigns
    Participant
    May 28, 2021

    Having two options is extremely confusing. I am spending more time trying to figure out how to save files which can be accessed through all my devices, and also be able to collaborate with the author I am working. In cloud documents, I am able to "invite to edit," but only for individual files, not for entire folders. Meanwhile, the synced document folder doesn't show up in my local files. It's frustrating, and a major pain point for users. 

      M
      Myra5C32
      Participant
      July 10, 2021

      I totally agree with you. I thought it was just me not getting it. I have spent more time trying to figure out cloud documents vs Adobe Creative Cloud files in my taskbar. Major pain!

       

        A
        andyd273
        Inspiring
        December 4, 2020

        Easiest solution that I have found so far:

        1. When you go to save a PDF there is an option for "Add Account".
        2. Add in Dropbox, OneDrive, Google Drive, Box, or one of the others that they list.
        3. Save your document to an actually functional cloud directory syncing service.
        4. On your other machine go to the folder for the actually functional cloud directory syncing service.
        5. Open your files the way god intended, instead of trying to use the POS Adobe Document Cloud.
          mathieui43869741
          mathieui43869741
          Participant
          October 8, 2021

          Best advice so far!

          Really like the "actually functional cloud directory syncing service" reference. Having a synced folder on your PC/Mac is such a basic feature for any cloud service, it is amazing that Adobe hasn't managed to implement it by Q3-2021.

           

          Guess I will keep using Office Lens for my .pdf scanning needs.

           
            R
            Ruth5C3A
            Participant
            November 16, 2020

            Hi,

            I agree that this is a very very basic feature that would make the Document Cloud usable.

            I have spent over 15 hours with Adobe technicians in my pretty powerful and not super old Lenovo Thinkpad, while they remotely root around trying to solve the fact that the email from PDF feature doesn't work, it still doesn't, incase you were wondering. A work around would be to easily save the pdfs to the document cloud and then manually email from there.....but sadly that is also not a smooth option due to the Adobe Documents folder not being accessible from the desktop list. I was so excited to finally treat myself to the Adobe suite, but I have to say, it has absolutely not lived up to expectations and is no better than the free version. The only reason I am keeping the subscription, for now, is that I have some artwork to design. I feel like Adobe have geared up for big companies and have left little ones behind, who do not have hoards of tech support to untangle the mess they have made in their own software.

             

              S
              ShrinkingTyler
              Participant
              April 22, 2020

              I find it even stranger that i happened upon this thread as i am facing the same issue as there is still no true solution to this....in 2020

               

              Nice.

                C
                ChrisB_ZRH
                Participant
                April 22, 2020

                Sooo true, sadly. Adobe really takes a lot of money for not taking their custumers for serious.

                 

                  T
                  Tariq DarCorrect answer
                  Legend
                  October 26, 2017

                  Hi Rabellcom,

                  Sorry for the delay in response.

                  Creative Cloud and Document Cloud storages are two different storage options for users. Adobe Document Cloud FAQ

                  Sadly, you can't sync files of DocumentCloud on your machine: Where are my Adobe Document Cloud files? 

                  Please let us know if that helps.

                  -Tariq Dar

                    R
                    rabellcomAuthor
                    Participant
                    October 26, 2017

                    Thanks for your helpful reply Tariq.

                    Is there a way to submit this as a feature suggestion for future rollout? For example, it would be really convenient if the Acrobat Document Cloud was an automatically synced folder inside of my Creative Cloud Files that are synced to my desktop!

                      T
                      Tariq Dar
                      Legend
                      October 27, 2017

                      Yes, you may choose this link to file a feature request: Adobe Acrobat Reader - Feature Request/Bug Report Form Click on "Feature Request" button. From the "Bug Area" Dropdown choose Document Cloud Services.

                      Help us with your comments.

                      -Tariq Dar

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