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3 replies

JenniG3497217
Participant
June 24, 2024

I am having the same issue and haven't found a way to fix it. 

Amal.
Community Manager
Community Manager
June 24, 2024

Hi there,

 

Have you started experiencing this recently?

 

Would you mind sharing a small video recording of the steps you are taking and the issue occurring, for more clarity?

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

~Amal

Abambo
Community Expert
Community Expert
April 25, 2024

How did you create the PDF file?

ABAMBO | Hard- and Software Engineer | Photographer
Amal.
Community Manager
Community Manager
April 25, 2024

 

Hi there

 

Hope you are doing well.

 

Have you started experiencing this issue recently?

 

Would you mind sharing a small video recording of the steps you are taking and the issue occurring, for more clarity?

 

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

~Amal