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youthful_work1fac
Participant
Nov 7, 2026 5:03 PM UTC
Question

Take a snapshot button in Adobe Reader has stopped scrolling pages

There was a “Take a snapshot” button that could take a snapshot while scrolling the page so the result was that I could have a screenshot of the whole page in a certain size and quality.
Now this “Take a snapshot” button has changed visually and it works differently so I can only take a screenshot of the size of the screen and the whole page doesn’t fit.
I haven’t been messing up with the settings so I don’t understand what is wrong. But it definitely doesn’t work for me the way it used to.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    Nov 9, 2026 7:18 AM UTC

    Hi youthful_work1fac,


    Thank you for reaching out, and I'm sorry to hear about your experience. 

     

    It appears that you are using the new snapshot feature, which does not support scrolling. We will check with the team to confirm if this is the intended behaviour. 

     

    If you prefer, you can switch back to the legacy Snapshot tool, which does allow scrolling when taking a snapshot. In Acrobat, go to Menu > Preferences > General, deselect "Open snapshot for markup," and then click OK.


    Let us know how it goes.


    Thanks,

    Meenakshi

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