Participant

Question

Taskbar Phantom Window when using multiple monitors

Forum|Forum|2 years ago
January 30, 2024
20 replies
9216 views

I'm using Windows 11. I've used Adobe Acrobat Pro for many years but recently upgraded to Windows 11 and am wondering if my issue is related. Using multiple monitors (extended view) when I open a pdf file on one monitor there is one icon in the taskbar showing my open file name as expected. If I MOVE this pdf document to one of my other monitors the taskbar DUPLICATES and shows two open files with the same name even though I only have ONE document open. If I move it to the third monitor sometimes it shows in triplicate. This is visually distracting and uses up my taskbar space. If I open a second document it is very difficult to tell which file to toggle back to as the "phantom" files don't react if I click on them.

Windows

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C

Catsimulator

Participating Frequently

Hi,

We are also having this issue for Windows 11 (Server 2025 standard) for a remote user with 3 monitors. Bumping this thread for a hopeful solution from Adobe.

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

We've escalated this issue to our engineering team, and they’re actively working on a fix. While we don’t have a specific timeline just yet, we’ll make sure to keep you updated as soon as we have more details to share.

Thanks so much for your patience and understanding.

J

Jason38528165cv0r

Participating Frequently

Thanks, Amal. I am still continuing to have this issue as well, and it has been at least at least a year now with no fix. I appreciate the escalation, but honestly, I cannot understand how a problem like this should take more than a year to resolve. Now that the issue is escalated, I sure hope Adobe can fix it, especially considering the annual cost of the software for both me and likely most of the others who have commented in this and other similar threads.

J

Jason38528165cv0r

Participating Frequently

I have had this same issue for over a year now, and Adobe has seemed completely uninterested in resolving the issue. Extremely frustrating especially considering the cost of the software.

H

happy_developer0295

Participant

Having the same issue here. No response whatsoever from Adobe? This is expensive software....

K

Kevin31204537356t

Participant

Same issue. Is Adobe listening? Or is this just an echo chamber?

J

jacob_5463

Participant

It's 3/25/2025, and I've got the same issue, using latest version for 64-bit Windows 11...

N

nathan_9114

Participant

Over a year later, still an issue. Whenever I open a PDF using Acrobat it seems to show two tabs of the same file on my taskbar. Opening either just shows the same window. This stacks if I have multiple tabs of PDFs.

jaecho

Participant

still an issue (Version 2024.005.20421 | 64-bit)

C

cube1

Participant

Any updates? It's still an issue with the latest update. Adobe Acrobat 64 bit (24.032.20965)

D

Diffusive0062

Participant

Any updates? Having the same issue since simultaneously upgrading to Windows 11 and 64-bit Acrobat In early March.

S

sprinklr-integration-user

Inspiring

Hi there

Hope you are doing well and sorry to keep you waiting.

If you are still experiencing this issue, please update the application to the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also, check for any pending/missing updates for Windows OS and try updating it and check.

Let us know how it goes.

~Amal

S

Scott36388787ar82

Participant

@sprinklr-integration-user, I have the same issue, running version 2024.001.20604. Suggesting reader and Windows updates is a copout that avoids resolving the issue. I remember a similar issue with Adobe products many years ago, and it seems to have returned.

In any case, I chose to check for updates and got this message:

In typical Adobe fashion, it provides no meaningful information, and if I click on "Details," it takes me to a generic Release Notes page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html.

If I try to update, I get an equally helpful error message:

I'm typing this via an active website, so the only connection problem is Adobe's. So, my version is more recent than the one you suggest, and Adobe is unable to update further, so what's the next step?

@Carrie34225282he7l

D

Diffusive0062

Participant

I'm now on 2024.005.20320 64-bit and still have the same problem. it was reported a year ago, and it's nothing but crickets from Adobe.

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