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neil_3441
Participant
March 17, 2025
Answered

Text disappearing when opening PDF

  • March 17, 2025
  • 2 replies
  • 812 views

Using Acrobat Reader Version 2025.001.20432 on Macbook Pro running Sonoma 14.7.4.   Text is not appearing on both newly downloaded PDFs and existing pdfs in folders on the Mac.   Started happening the other day.  Any suggestions for resolving this?   When I open in preview, everything appears.  See attached screen shot for how the PDF looks when it's opened.

Correct answer Amal.

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

  1. Open the application and navigate to Help in the top menu.
  2. Click on Check for Updates and install any available updates.
  3. Once the update is complete, restart your computer to ensure the changes take effect.

2 replies

Amal.
Amal.Correct answer
Legend
March 21, 2025

Hi there,

Thanks for reaching out.

This issue has been resolved in the latest version 25.001.2043x of the application. Please follow these steps to update:

  1. Open the application and navigate to Help in the top menu.
  2. Click on Check for Updates and install any available updates.
  3. Once the update is complete, restart your computer to ensure the changes take effect.
Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
March 17, 2025

Hi @neil_3441,

 

Hope you are doing well. Sorry for the trouble.

 

The team is already aware of the issue, and working on a fix.

 

I request your kind understanding and patience while the team gets the fix released.


Regards,
Souvik.

N
neil_3441Author
Participant
March 17, 2025

Souvik,  thanks for the reply.  Glad to know that the team is working on the problem.  I thought it was only me......  Have a great day. 

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