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Brian Stafford
Participant
January 18, 2024
Question

Text disappearing when tagging

  • January 18, 2024
  • 1 reply
  • 1450 views

Has anyone seen text disappearing when manually tagging PDFs?  I open the accessibility tool, select the text to tag, then click the appropriate tag button, and the text disappears.  Anyone seen this?  Help?

    1 reply

    Amal.
    Amal.
    Legend
    January 19, 2024

    Hi @Brian Stafford

     

    Hope you are doing well and thanks for reaching out.

     

    Have you started experiencing this issue recently? What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.
     
    Also try to repair the installation from the help menu (Win Only) and see if that works.
     
    Please try to reset the Acrobat preferences as described here https://adobe.ly/3tQ9MNn and see if that helps.

     

    Let us know how it goes.

     

    ~Amal

     

      B
      Brian StaffordAuthor
      Participant
      January 19, 2024

      Hello Amal:

      Thank you for the reply!  Yes, I'm on the current version: 23.08.20470

      I checked for updates, and none are available.

      On Windows, I ran the "Repair" command for Acrobat.

      I removed the Preferences folder as described here:  https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?linkId=100000236536274

       

      Despite all of this, I am still experiencing the exact same issue of text disappearing when I select and tag a portion of the document's content.

       

      Other ideas?

       

       

       

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