Text fields losing names and properties when sent to client?

Forum|Forum|8 years ago
July 11, 2017
3 replies
2160 views

PDF created from InDesign then adding text fields via Prepare Form. Naming the fields as per client's instructions and setting text properties - just font and point size, nothing complex. When the client receives the PDF the text fields are there but they appear as unnamed, with no properties assigned. If she sends the PDF back to me I can no longer see the text field names either. We are both using the most up-to-date version of Acrobat Pro and we are both on Macs. Any ideas?

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Correct answer hannaha68987178

This is correct. How did you sent the file?

So the problem has been solved by sending the PDFs via wetransfer instead of email, which suggests it was some kind of problem with compression over email. Most mysterious.

JR Boulay

Community Expert

I've never seen this, it's very surprising.

Acrobate du PDF, InDesigner et Photoshopographe

JR Boulay

Community Expert

…we are both on Macs. Any ideas?

Be sure that your client is not using Preview inadvertently.

This is the most frequent case, it happened to me this week with a client ...

Acrobate du PDF, InDesigner et Photoshopographe

H

hannaha68987178Author

Inspiring

As I said in my original post, the client is using the same version of Acrobat as me. She has shared her screen with me and I can see she is doing everything correctly.