Participant

Question

Text not displaying in Adobe PDF like it does in Chrome and Edge

Forum|Forum|9 months ago
July 1, 2025
2 replies
576 views

Hello,

When I open the attached PDF Adobe, there is no text in the text fields displaying dates and certificate number like there should be. When I open the same PDF in Chrome or Edge the text is displayed like it should be. Only in Adobe does it not display correctly.

How do I get the text to display in Adobe like it does in Chrome and Edge?

I am running Adobe Acrobat Reader Version 2025.001.20531

R-Hodapp_SWPPP_cert-.pdf

Bernd Alheit

Community Expert

In Acrobat I see this:

M

mk-will

Community Expert

@Bernd Alheit , did you download the linked PDF?

Opening the PDF in the browser I see the same, but downloading the PDF and opening it locally in Acrobat the name and dates on the left are missing.

(Edit: text deleted as I had a wrong idea)

Edit (a few tests later):

When opening the downloaded PDF by double-click with no running Acrobat the name and dates are not shown.

When opening the downloaded PDF by double-click with a running Acrobat the name and dates are shown like they should be.

Strange.

creative explorer

Community Expert

@Kaylon31296322ehw3 can you show us a screenshot of what Adobe is showing? I can't see nothing wrong with this screenshot

m

K

Kaylon31296322ehw3Author

Participant

Here is what I see.

Meenakshi_Negi

Legend

Hi Kaylon31296322ehw3,

Thank you for reaching out.

We checked the PDF you shared, and it opens fine on our end on the desktop application. Try repairing the application. In the application, go to Help > Repair Installation.

Please check if you experience the same issue with other PDFs.

Let us know how it goes.

Thanks,

Meenakshi

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