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DarrowofLykos
Participant
July 15, 2019
Answered

Text Recognition not working

  • July 15, 2019
  • 3 replies
  • 18805 views

Hi all,

     When I try and get Adobe Acrobat Pro DC to scan a PDF so I can search for words, I get the following errors...

First

"Acrobat could not preform Text Recognition on this page because:

Unknown error"

Then immediately after I click ok, this pops up...

"Acrobat could not access the recognition service because:

Unable to locate the Paper Capture recognition service.  Your installation may be corrupt.

This is probably due to either a low memory situation or an [sic] corrupt installation/  If the problem is not cleared up by shutting down other applications and/or rebooting, then please re-install Acrobat."

I've rebooted my computer (multiple times), made sure I have plenty of memory capacity, gone through the repair installation function multiple times, uninstalled and reinstalled Adobe multiple times, run Adobe Cleaner multiple times, and nothing fixes the issue.

I'm on the latest version (2019.012.20035) of Adobe Acrobat DC, have a Intel(R) Core TIM i7-6700HQ CPU @ 2.60GHz processor, have 8 GB of RAM.  I am using Windows 10 Pro (1903 - the latest version, build 183623.239).  Older versions of Adobe and Windows 10 didn't work either.  I've been trying to fix this for about two months.

This topic has been closed for replies.
Correct answer Huochemi

Hi @Huochemi 

 

What happens when you try to run the text recognition.? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.

 

You may also try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works. 

 

Regards

Amal


Hi Amal, thanks. In fact I managed to get on a chat with Adobe and the solution was simple - not to reinstall but to repair Acrobat. It is now working. Typical of the usual FAQ Windows 11 does not seem to know where the repair function lurks and gives incorrect instructions. It is sitting in Settings/Apps/Installed Apps/Acrobat then you have to click the three dots and select modify which gives a repair option.

Kind regards

Robin

3 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 2, 2020

Hi there  

 

We are sorry for the delay in response and the trouble caused. @iamaw and @carrolclan What is the version of the Adobe Acrobat / Reader DC and the OS you are using? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html) Make sure you have the latest version 20.006.20034 Go to Help> Check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

 

Is this a behavior with a particular file or with all the files. Please try with a different file and check. If its a file specific issue please share the file with us for testing. Upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

If it still doesn't work, please try the following steps:

 

 

Let us know how it goes.

 

Regards

Amal

tgg53
tgg53
Participant
March 22, 2020

Hi,

 

I tried using the cleaner tool then reinstalling acrobat to no avail. Acrobat still cannot recognize text. 

 

This is an important feature for me, what else can I do to restore it?

 

Thanks, Gordon

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 25, 2020

[Edited response]

 

Hi there 

 

We are sorry for the trouble. Is this a behavior with a particular file or with all the files. Please try with a different file and check. If its a file specific issue please share the file with us for testing. Upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

 

What happens when you try to recognize text in a PDF, do you get any error message or code? Please share the screenshot of the same for better understanding. 

 

Additional information:  You may also refer to the steps provided in the help article (https://helpx.adobe.com/in/acrobat/kb/acrobat-could-access-recognition-service.html) and see if that works.

 

Also, you may refer to a similar discussion (https://community.adobe.com/t5/acrobat/acrobat-standard-dc-quot-unable-to-locate-the-paper-capture-r...) and see if that helps.

 

Regards

Amal

C
carrolclan
Participant
February 21, 2020

I am also having the same problem.  Does anyone have any answers?

    I
    iamaw463
    Participant
    January 25, 2020

    Did you ever get an answer?  I am having the same problem.

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