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njha_com
njha_com
Participant
March 19, 2018
Answered

The Acrobat PDFMaker Server could not be started. Do you want to run the installer in repair mode?

  • March 19, 2018
  • 1 reply
  • 1808 views

Using Acrobat DC – under Edit – Preferences I am missing all MS Office programs. How can I add them?

This topic has been closed for replies.
Correct answer AnandSri

Hello Njha.com,

Sorry for the delayed response and inconvenience caused. As you mentioned that you have tried all the possible troubleshooting, please create a test user profile with full admin rights and check with Acrobat.

If the issue still persists, please contact the Acrobat Support, so that the technical team can schedule a remote session and can find a root cause and fix the issue for you Contact Customer Care

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

1 reply

AnandSri
AnandSri
Legend
March 19, 2018

Hello Njha.com,

We apologize for the inconvenience caused, please refer and try the suggestions from the following KB article Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

If the issue persists, please share the following details:

Let us know how it goes and share your findings.

Regards,

Anand Sri.

njha_com
njha_comAuthor
Participant
March 20, 2018

Hello Anand Sri,

This is a Windows machine

The version of Adobe is 2015.006.30419

OS is Windows 10 version 1709

Trouble shooting I have done is:

Uninstall - reinstall Adobe Acrobat

Uninstall - reinstall Office 2016

Uninstall Adobe Acrobat and install an older version

Uninstall Acrobat and install DC again

When I click the buttons on the Acrobat ribbon I get the error "The Acrobat PDFMaker Server could not be loaded. Do you want to run the installer in repair mode?" When I o a "File" and choose the "Save as Adobe PDF" I get the same error. If I click "File" - "Print" and choose "Adobe PDF" from the printer options it works, I can even see the printer properties successfully. 

I my readings on line someone suggested going to "Acrobat" - "Edit" - "Preferences" - "Convert to PDF" and change the settings on the Office products there, but they are not in there. I think this might be the issue.

Thank you for your help

AnandSri
AnandSriCorrect answer
Legend
March 29, 2018

Hello Njha.com,

Sorry for the delayed response and inconvenience caused. As you mentioned that you have tried all the possible troubleshooting, please create a test user profile with full admin rights and check with Acrobat.

If the issue still persists, please contact the Acrobat Support, so that the technical team can schedule a remote session and can find a root cause and fix the issue for you Contact Customer Care

I have also shared the direct contact details of Adobe support via private message, please check your email inbox.

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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