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K
KING HAI23052928970i
Participant
September 26, 2023
Question

The "Get started" windows keep popping up when opening Acrobat Pro/Save PDF/Open new tab

  • September 26, 2023
  • 13 replies
  • 11365 views

Hi all,

 

My user is facing a weird issue. The "Get Started" window always appears when she opens the Acrobat Pro.

Also, the "Get Started" window will appear when she saves the PDF or opens a new tab in Acrobat Pro.

I tried to reinstall the Acrobat, but it still appeared.

Is there anyone who can tell me how I can solve this issue?

    13 replies

    Show previous replies
    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    September 28, 2023

    Hi KING HAI23052928970i and Alfred32569234z0ed,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    I have shared some information with you in a private message in the community.

    Please check your inbox and try the steps suggested. You may check the message via the envelope icon on this community window at the top right. 

    Let us know if that helps.

     

    Thanks,

    Meenakshi

      S
      SPNB30481984ejfe
      Participant
      September 28, 2023

      I am also having the same issue. It is very annoying.

        Meenakshi_Negi
        Meenakshi_Negi
        Legend
        September 29, 2023

        Hi South Point30481984ejfe,

         

        Please check your inbox as I have shared the workaround.

        Let us know if that helps.

         

        Thanks,

        Meenakshi

          ls_rbls
          Community Expert
          ls_rblsCommunity Expert
          Community Expert
          September 26, 2023

          Hi,

           

          Is this happening when the user is not connected to the Internet?

            K
            KING HAI23052928970iAuthor
            Participant
            September 27, 2023

            Nope, the computer is connected to the Internet

            ls_rbls
            Community Expert
            ls_rblsCommunity Expert
            Community Expert
            September 27, 2023

            Assuming that this is not a bug that might've been introduced with latest updates, all I can think of is if the user is signed in in Acrobat with the Adobe ID that is associated appropriately with their subscription plan.

             

            If that is not the case, it may be possible too that her Adobe ID (user account) has been activated in more than two different computer devices.

             

            In which case, she may go online and sig in with her Adobe ID to:

             

             

            And on that page, verify if her account appears activated in two or more computing devices.

             

            If it is, she may deactivate all other computers and only leave active the computer that she is currently working with that PDF.

             

            Also, are you able to confirm if this is hapoening with inly one PDF document or with any PDF documents that she tries to view in Acrobat on that computer?

            Abambo
            Community Expert
            AbamboCommunity Expert
            Community Expert
            September 26, 2023

            It troubled me a few starts, but it is currently gone. I simply closed them each time.

            ABAMBO | Hard- and Software Engineer | Photographer
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