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NumberCruncher504
NumberCruncher504
Participant
January 9, 2017
Question

There is a problem with Adobe Acrobat/Reader.

  • January 9, 2017
  • 1 reply
  • 2982 views

When working in Quickbooks desktop, I try to run a trial W-2 report.  When I do, I get an error message that says: "There is a problem with Adobe Acrobat/Reader.  If it is runnin, please exit and try again. (1014:1014)"  What's going on and why won't it work?  Do I need to reboot in order to restart Adobe Acrobat?  Never had to before.  I' running Windows 10.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
February 14, 2017

Hi NumberCruncher504,

Have you tried repairing the installation of Acrobat?

If not then Launch application> Help> Repair installation

And if it still doesn't work then-

Use the cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And download the application-  Adobe Acrobat Reader DC Install for all versions

Let us know if it still doesn't work.

Regards,

Akanchha

J
janced96469157
Participant
April 16, 2018

We are having the same issue and none of the solutions above have helped.  Any other ideas?

We are getting this sporadic issue primarily on a Citrix Virtual Desktop environment.  We reboot and the problem will return after a few files.  Can find no rhyme or reason.  Any other help would be greatly appreciated.

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