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ohs83289283
Participant
September 13, 2019
Answered

There's something wrong with my Adobe PDF viewer, it can't read my pdf files correctly....

  • September 13, 2019
  • 1 reply
  • 13456 views

Yeah...basically 50% of slides become corrupted when viewing with adobe, Microsoft edge pdf viewer is so uncomfortable I want to  keep using adobe, Please help....

    This topic has been closed for replies.
    Correct answer Amal.

    Hi Chstk,

     

    Thanks for reaching out, as described above, you are getting issues with reading /viewing the PDF file, correct?

     

    It seems to be an issue with fonts embedding, please try the following troubleshooting steps and check if that works for you

     

    • Open the PDF file that is creating the problem,  Go to Tools > Print Production > Preflight > Type Fonts in the search box >Select , List potential font problems >Click on, Analyse and fix. and check
    • Also, please try the following preference settings. Go to Edit > Preference > Page Display > Select, Use local fonts > Click OK and restart the application and check.

     

     

    Let us know if that works for you

     

    Regards, 

    Amal

    1 reply

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    September 13, 2019

    Hi Chstk,

     

    Thanks for reaching out, as described above, you are getting issues with reading /viewing the PDF file, correct?

     

    It seems to be an issue with fonts embedding, please try the following troubleshooting steps and check if that works for you

     

    • Open the PDF file that is creating the problem,  Go to Tools > Print Production > Preflight > Type Fonts in the search box >Select , List potential font problems >Click on, Analyse and fix. and check
    • Also, please try the following preference settings. Go to Edit > Preference > Page Display > Select, Use local fonts > Click OK and restart the application and check.

     

     

    Let us know if that works for you

     

    Regards, 

    Amal

      O
      ohs83289283Author
      Participant
      September 21, 2019

      I tried the steps but it didn't work for me, using googld pdf viewer at the moment, hope I can fix this problem

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 23, 2019

        Hi there,

         

        Could you please share the PDF file with us for testing purpose. Please upload the PDf file on document cloud -  https://documentcloud.adobe.com/link/home/ and share the link with us.

         

        Regards

        Amal

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