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rameshbobbu
Participant
May 8, 2020 3:08 PM UTC
Question

there was an error processing a page. there was a problem reading this document(18)

Getting 'there was an error processing a page. there was a problem reading this document(18)' error when  i open a PDF in a certain page( the image that exists does not show up) using Adboe Reader/Acrobat. The same PDF opens with out error in all browsers and other pdf readers. 

    8 replies

    Srinivas3741447205a3
    Participant
    Mar 10, 2025 3:40 PM UTC

    I am having the same issue. The PDF document can be opened in Edge, however, when tried in Adobe, it throws that same error. Please help.

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      Mohit38310811u53a
      Participant
      Jun 28, 2024 6:19 AM UTC

      Hello, I'm also facing the same issue. My PDF contains checkboxes added using the pdf-lib npm package, which I use to add elements like names, dates, checkboxes, and signature fields.

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        Amal.
        Amal.
        Legend
        Jun 28, 2024 4:35 PM UTC

        Hi there

         

        Hope you are doing well.

         

        Would you mind sharing more details about the issue you are experiencing? What is the workflow/steps you are doing a small video recording of the same would be very helpful.

         

        We are here for help, just need more help.

         

        ~Amal

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        Mohith23164649acfb
        Participant
        Feb 15, 2022 5:52 AM UTC

        I am facing similar issue when i am replacing a password protected file with non password protected file programatically

        .

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          Amal.
          Amal.
          Legend
          May 9, 2020 6:46 AM UTC

          Hi Rameshbobbu

           

          We are sorry for the trouble. As described you are getting the error 'there was an error processing a page. there was a problem reading this document(18)'

           

          Is this a behavior, with a particular PDF file or with all the PDFs? Please try to open a different PDF file and check.

           

          Please try to recreate the PDF file as described below and see if that helps:

           

          • Open the PDF file in a web browser (Google Chrome)
          • Go to Print > Select 'Adobe PDF' in the printer list > Click on Print
          • Save the file with a different name and check

           

          Let us know how it goes.

           

          Regards

          Amal

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            Daniel.Montoya
            Participant
            May 19, 2020 2:27 PM UTC

            Hi Amal, 

             

            I hope all is well with you. 

             

            I am having the same problem but when I try to open the PDF in a google chrome, it does not open correctly. 

             

            Can you please help me out with this I do not know what else to try. 

             

            Thanks and I look forward to hearing from you. 

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              Amal.
              Amal.
              Legend
              Jun 1, 2020 8:06 PM UTC

              Hi there

               

              We are sorry for the trouble and the delay in response.

               

              You may try to clear the cache of the web browser or you may try switching to a different Web browser and check.

               

              Regards

              Amal

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