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Question

There was an error while copying to the Clipboard. An internal error occurred

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I am using Acrobat Professional, version 22.003.20282.0 on Windows 10 build 19044.2251. When I try to copy with formatting, such as copying a table to paste into Excel, I get the error message

"There was an error while copying to the Clipboard. An internal error occurred"

I've tried uninstalling and reinstalling the application and I've also tried the repair installation option under Help. Nothing has worked.

General troubleshooting

M

Magda289404548ffj

Participant

Its May 2025 and im still having this issue 😞

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Souvik Sadhu

Legend

Hi @Magda289404548ffj,

Hope you are doing well. Sorry for the trouble with Acrobat.

Did you have any major updates to your Windows device? If yes, there could be high chances that the clipboard has been disabled.

To enable the clipboard on Windows, go to Settings > System > Clipboard and toggle the "Clipboard history" switch to the "On" position.

If clipboard is enabled, please share a few more details for further investigation:

1. The app version of Acrobat you are using (go to Menu > Help > About Acrobat);

2. The Windows version of your device;

3. A sample file where you experience this issue;

4. A screenshot of the error you see;

5. Logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us.

Also, you might want to know more on how to work with clipboards: https://adobe.ly/44h6ZfT.

Look forward to hearing from you.

Regards,
Souvik.

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Amal.

Legend

Hi @Neil273764941n7l

We are sorry to hear that. This issue is already reported to our engineering team and they are working on it for the fix.

As you ar eon the latest version of the application, would you mind sharing the procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation of the issue.

Regards

Amal

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Souvik Sadhu

Legend

Hi Everyone,

We are live with the latest release (2024.004.20243).

Please update the app and let us know if the issue stands fixed for you.

To check for updates, click on Menu-> Help-> Check for updates.

-Souvik

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