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DHLipman
DHLipman
Participating Frequently
December 7, 2009
Question

This application has requested the Runtime to terminate it in an unusual way

  • December 7, 2009
  • 1 reply
  • 37803 views

Adobe Acrobat Professional v8.x (up-to-date w/all patches)

Generated under Windows XP SP3 on an Active Directory Domain.

See attached graphic.

This happens ONLY in the User's account.  Thus removing Acobat and reinstalling as well as a Repair Installation do not help.

If I logon to the end user's PC, Acrobat excutes properly.  No errors.

When the end user logs on and tries Acrobat, she gets the attached error.

The ONLY way I have been able to deal with this to date is to force the creation of a new WinXP User profile.  This is a PITA process that I want to avoid.

    This topic has been closed for replies.

    1 reply

    370H55V
    370H55V
    Inspiring
    December 7, 2009

    More often than not, this refers to a Microsoft Visual C++ runtime file being out of date (msvcrt.dll or msvcirt.dll). Check your Windows updates or try a manual download of msvcrt.dll that is newer than version 7.

    You can find a hotfix for it at microsoft.com.http://support.microsoft.com/kb/884538

    I'd recommend doing it through Windows update first and foremost though.

    DHLipman
    DHLipmanAuthor
    Participating Frequently
    December 8, 2009

    Thank you.

    No, that is NOT it.

    As I noted.

    It happens in the end user's account.

    It does NOT happen when I logon to her PC and use Acrobat.

    Thus it is NOT a file level problem.  It is a user level problem.

    I have examined...

    C:\Documents and Settings\<end_user>\Application Data\Adobe

    C:\Documents and Settings\<end_user>\Local Settings\Application Data\Adobe

    I have also examined her User Registry hive to no avail.

    If I force her to create a new profile then Acrobat no longer genrates an error.

    S
    sprale
    Participating Frequently
    April 15, 2010

    Hit with the SAME problem again !

    This happened a few weeks ago and I created a new Windows XP profile for the user and all was OK until Today.

    Both Adobe Reader v9.3.1 and Acrobat v9.3.1 generated the error.

    Updating to v9.3.2 and a repair did NOT help.

    This is pissing me off and I need a REAL solution.


    Why are you keeping Reader on a system with Acrobat Pro?


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