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This Document could not be printed

Forum|Forum|7 years ago
February 28, 2018
4 replies
17460 views

When printing a document in PDF there is an error that comes up stating "This document could not be printed" after I choose ok there is another window that populates stating "There was an error with printing the document." I have looked through different threads on the forums to resolve the problem but none of them fix it. I have tried using Print as an Image, removed Enable Enhanced Security, turned off Protected View, and removed the option to view PDF/A documents. I have also deleted 2015 and DC folders in %APPDATA%\Adobe\Acrobat. I have repaired Adobe and uninstalled and reinstalled Adobe. Other documents (Office documents) print properly so there is no issue with the connection to the printers. I have also tried printing the PDF to other printers and they do not work either.

Adobe DC Standard DC 2015 Release (Classic) Version 2015.006.30417

Correct answer timmiracle

Thank you for the reply!

It is running Windows 10 1709 and the printer is an HP Laserjet 4200n.

I have tried printing other PDFs and another person is able to print all of the PDFs that I've been unable to print. Their settings are also mirrored.

Resolved this by removing the printer from using our print server and installing directly on the desktop computer.

R

remy_5449

Participant

Got the error randomly and tried all Adobe Acrobat Printer setting combinations with no success.

Resolved by opening the pdf document with ... Firefox.

S_S

Community Manager

Hi @remy_5449,

Hope you are doing well. Sorry for the trouble.

We made many stability and performance enhancements with the subsequent releases.

Would you mind updating the app to the latest version (2024.005.20241) and let us know if the issue is fixed for you?

To do so, go to Menu-> Help-> Check for Updates.

If it exists, please share the below information for further investigation:

1. The OS and its version for your device;

2. A screenshot of the error;

3. A sample file where you experienced the issue;

4. Printer logs for your device. Steps to collect them can be found here: https://adobe.ly/3F3qPR5

-Souvik

T

tjm56915897

Participant

I have the same problem on my Mac.

T

Tim33188194rss6

Participant

After fiddling for a couple days, I uninstalled then reinstalled Acrobat. That solved the problem. Inelegant but effective.

L

Larry34361566xvi3

Participant

I have the same problem on mac...error popup says "The document could not be printed." After i click OK, the next popup says 'There were no pages selected to print.' even though i'm in an open document in Acrobat. Acrobat is locally installed on my mac. I tried to uninstall acrobat and reinstall it, but it didn't help. Any suggestions?

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Rtgh29693832hjhk

Participant

I have the same problem: when trying to print my PDF document to my Plotter HP or a printer.

Luke Jennings

Inspiring

Are you able to print other PDFs from Acrobat? If so, it's safe to assume something is wrong with your PDF. Can you obtain a new PDF? perhaps it has a corruption. Try saving it as a PDF/X-1a, that may fix it. I don't have Acrobat standard, but I think you can do this, go to Tools> Print Production> Save-as PDF/X> (settings) PDF/X-1a.

If you are still having problems with this specific PDF, try placing it into InDesign and exporting to a new PDF.

timmiracleAuthor

Participant

Thanks for the reply!

I have tried several PDFs and they give the same error. I am able to print excel documents with no problem.

After testing some more I was able to print the document to a different printer but that printer is not my default and would really like to print through my default so I don't have to walk far away to get a PDF every time.

I am also unable to find the PDF/X-1a option you are talking about either. I don't see the PDF/X-1a option under "Save As" either when just trying to change the format on there.