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Lucian25872512cjvn
Participating Frequently
January 10, 2023
Answered

This document could not be Reader enabled

  • January 10, 2023
  • 5 replies
  • 28323 views

Hello!

I have a problem with Reader extending my forms.

Since yesterday when i try to reader extend any pdf forms on my pc i get the message 'This document could not be Reader enabled'. Does not matter what file i try to reader extend i get the same message. 

Any idea why this is happening?

I am using Acrobat pro 2017.

This topic has been closed for replies.
Correct answer Test Screen Name

CC says its up to date?


Unfortunately, CC doesn't know and doesn't update Acrobat. Acrobat updates itself. Try using Help > Check for updates.

 

https://helpx.adobe.com/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html says "With the November 2022 release of Adobe Acrobat and Acrobat Reader, Adobe has updated the applications..."

The update in November 2022 was 22.003.20282 (Win), 22.003.20281 (Mac). So any version since then should be ok. 2022.001.20112 is older.

 

Also, double check whether you still need to Reader Enable. Recent versions of Acrobat Reader no longer need this for saving PDF forms made in Acrobat, but many of us kept doing it out of habit (and because Acrobat never told us not to).

5 replies

J
jamieb64492769
Participant
June 2, 2023

So what Adobe is saying is that they hobbled the functionality of the software to require us to upgrade? 
Even though they sold us a perpetual license to use the software, we don't have a perpetual license to use the software.  
How about un-hobbling my software Adobe?  I paid for it, and it worked until you purposely broke it......  

G
greensusie51
Inspiring
June 2, 2023

yes I agree, and also annoyingly stopped the preview function for eps files in the finder window - ok I create eps and work up artwork in ai , but I have loads of clients back work I still have to use/amend and cant see a quick preview of their logos/graphics they've supplied as eps format. Ive just has a complete brand guidelines given me with all their graphic assets saved as eps files....agh!

K
Kathy Caratozzolo
Participant
March 22, 2023

I am running Big Sur on a 2019 Macbook Pro. I also have updated all of my CC programs this week. When I try to save a PDF as reader extended > enable more tools (includes form fill-in... I get the error message: "This document could not be Reader Enabled." Anyone have a fix?

 

K
Kathy Caratozzolo
Participant
March 22, 2023

Also I should add that this is a form that I created all new yesterday.

D
Dawnwise
Participant
February 16, 2023

I am running Acrobat DC, under a creative cloud account. Creative cloud says I am up to date. I created a reader enabled PDF yesterday, today after making changes, I cannot save as reader extended. any thoughts?

 

T
Test Screen Name
Legend
February 16, 2023

Dawnwise, Creative Cloud is often completely wrong about whether an app is up to date, especially for Acrobat. What actual version is Acrobat - something like 2016.123.98765? 

T
Test Screen Name
Legend
January 10, 2023

https://helpx.adobe.com/acrobat/kb/reader-extended-pdfs-and-adobe-root-ca-expiry.html

Bottom line: something expired, you need to upgrade. There is no fix for Acrobat 2017.

 

HOWEVER, please test whether you still need to reader extend at all. Recent versions of Reader may not need you to do it at all.

    L
    Lucian25872512cjvnAuthor
    Participating Frequently
    January 10, 2023

    Makes sense. So the question that remains is what do i need to upgrade to be able to benefit of this reader extended function again?

    T
    Test Screen Name
    Legend
    January 10, 2023

    Acrobat Pro subscription, it seems to me. POSSIBLY Acrobat Pro 2020 upgrade, but I can't recommend perpetual license versions 2020 is already well out of date.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    January 10, 2023

    Hi,

     

    If this is a document that was converted to a PDF from another software using Adobe Acrobat Pro, can you confirm which software was originally used to produce the PDF ? (For example, Microsoft Word, Excel, etc. Or if the PDF was produced using Print to PDF  with a printing device driver other than the Adobe PDF Maker).

    L
    Lucian25872512cjvnAuthor
    Participating Frequently
    January 10, 2023

    The forms were created a long time ago starting from word files and using convert to pdf function in Acrobat pro 2017.

     

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