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williams49882040
williams49882040
Participant
September 6, 2020
Answered

Thumbnails

  • September 6, 2020
  • 1 reply
  • 3064 views

Acrobat DC does not create thumbnails in windows explorer?

This topic has been closed for replies.
Correct answer YOSSI_82

Hy we have the same Problem on some company computers. We have installed the latest Version and the thumbnail option is active


Unfortunately I have the same problem, I installed the latest version of ACROBAT 23 and I stopped seeing the thumbnails in Windows Explorer

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
September 6, 2020

It is possible that you need to manually enable the preference in Acrobat.

 

Got to Edit --->>>Preferences--- General --->>>  see the "Basic Tools" section, and tick the checkbox "Enable PDF Thumbnail Previews in Windows Explorer"

 

If this settings is already enabled, then  you may need to open Windows Explorer, clcik on the "View" tab and clcik once on "Preview Pane" to enable this type of view in Windows Explorer.

E
eddie_77
Inspiring
February 15, 2021

Hi,

 

The setting is already activated but strangely, after a recent window's update, the Large Icon thumbnail preview failed to display again. What am i missing or is there another update that fixes this problem?

 

Thanks

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    February 15, 2021

    Hi Eddie,

     

    Thank you for reaching out and sorry for the trouble.

     

    This is a known issue with the latest version and the team is working on the fix.

    We will update you once the fix will be available.

     

    We appreciate your patience. 

     

    Thanks,

    Meenakshi

     

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