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Participant
October 11, 2025
Question

Thumbnails in Organize Pages View

Just recently two PCs no longer fully load page thumbnails when in Organize Pages. Typically, this view would be used to quickly correct page orientation. If I double click an image in Organize Pages, the image loads successfully. If I scroll through the images, they load quickly with no lag.

 

Any ideas why the thumbnails won't load in Organize Pages?

 

The file is about 300MB and I give it a few minutes to 'fully load' despite it immediately opening.

 

I checked for common issues and reinstalled Acrobat on both workstations.

See image for reference issue.

 

PC Specs:

i9-13900

128GB Ram

NVIDIA RTX A4500 20GB

 

2 replies

Participant
October 11, 2025

Additionally:

 

If I open a smaller sized file, the same issue occurs even where the document contains only two pages.

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Legend
November 21, 2025

Hi @Joshua22391569yy3x,

Sorry for the delayed response; thank you for reaching out. If you are still experiencing this issue, could you please share a file with us?  

 

Note: 

If you can't share the file publicly, upload files to any cloud drive and share the link via private message. To send a private message, click the envelope icon in the top-right corner.  

~Tariq

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