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S
Stuart5F9E
Participant
May 4, 2022
Question

Thumbnails not showing

  • May 4, 2022
  • 1 reply
  • 1217 views

Adobe Acrobat thumbnails not showing on Home Page Thumbnail View

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
May 5, 2022

Hi Stuart

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Acrobat/Reader DC you are using? To check the version goto Help > About Acrobat and make sure you have the recent version installed. Go to Help > check for updates and reboot the computer once.

 

Also, please go through the help page https://helpx.adobe.com/acrobat/using/enable-pdf-thumbnail-preview-windows-explorer.html and see if that works for you.

 

Regards

Amal

S
Stuart5F9EAuthor
Participant
May 5, 2022

I am using version 2022.001.20117.  The program was deleted and reinstalled yesterday; repair installation has been run as well.  All updates have been applied.

 

With regards to the link, I have already done what was suggested as well.  No change in the result.

Amal.
Amal.
Legend
May 6, 2022

Hi Stuart

 

We are sorry to hear that.

 

What do you get in place of thumbnails on your computer? Please share the screenshot or a small video recording of the issue for a better understanding?

 

~Amal

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