Transfer Adobe XI to new computer, but old computer broken

Forum|Forum|4 years ago
October 18, 2021
3 replies
1656 views

Hello,

A colleague of mine needs help transferring her license to her new machine. The old computer is unfortunately unuseable so we cannot deactivate the license like usual. The new machine's copy keep saying it will be deactivated shortly because it's in use elsewhere. When I log into my account for the licenses I do not see an option to say "deactivate this computer" and under "activated devices" there is absolutely nothing listed.

Help would be appreciated.

[moderator changed thread's subject from Acrobat IX to XI as per OP's post https://community.adobe.com/t5/acrobat-discussions/transfer-adobe-ix-to-new-computer-but-old-computer-broken/m-p/12457102#M334123]

How to

This topic has been closed for replies.

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default92sqao2dqgteAuthor

Participant

Sorry it's adobe XI, not IX.

[moderator changed thread's subject from Acrobat IX to XI as per OP's post https://community.adobe.com/t5/acrobat-discussions/transfer-adobe-ix-to-new-computer-but-old-computer-broken/m-p/12457102#M334123]

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Test Screen Name

Legend

If you have a team/enterprise account you must deal with this directly through the admin console. Regular support cannot help enterprise account customers.

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default92sqao2dqgteAuthor

Participant

As far as I know this has nothing to do with a team/enterprise setup. Years ago, we bought a few copies of Adobe Acrobat XI that came with serial numbers.