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Participant
February 16, 2019
Question

Trotz Abo nach letztem Update eine Testversion, die abläuft

  • February 16, 2019
  • 1 reply
  • 739 views

Hallo erst mal.

Ich habe Adobe Acrobat DC als Abo. Seit dem letzten Update erhalte ich die Meldung, dass meine Testversion abläuft.
Hat jemand einen Tipp, wie Adobe freischalten kann?

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1 reply

kglad
Community Expert
Community Expert
February 16, 2019

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Participant
February 17, 2019

Hi first,
Thank you for your prompt reply.
Adobe Acrobat has expired in my cloud account. Every month since 2015, the amount due is deducted from my bank account. Also for February 2019.
What can I do?

kglad
Community Expert
Community Expert
February 17, 2019

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html