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kim_8725
Participant
June 27, 2025
Answered

trouble cancelling subcription

  • June 27, 2025
  • 4 replies
  • 605 views

hi, i am trying to cancel my 2 free subcriptions iade through the website on my macbook , i went to mangae my account and the plans sections and went to free 'cancel free trial' and it went to load a page and it then says unabloe to load' and i still cannot load that page for days

 

i need help cancel the plans before it renew 

    Correct answer Amal.

    Hi there 

     

    Hope you are doing well, and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have 

    Adobe Acrobat Pro, AI Assistant for Acrobat purchased on trial, and Acrobat Premium purchased via Apple iTunes.

     

    As described, you wanted to cancel the 2 trial plans. 

     

    For Acrobat Pro, please check the steps shared in the help page https://adobe.ly/3HZkpUF You may also click on the contact us button in the bottom right corner to get in touch with the billing team for assistance.

     

    For AI Assistant, if its purchased via Apple/iTune, we do not have full access to manage this account, you need to contact Apple support team for cancellation and refund. 

     

    Hope this information will help.

     

     

    4 replies

    P
    peter_5814
    Participant
    October 21, 2025

    I have the same problem trying to cancel a free plan for Adobe Pro.

    When i follow the steps suggested it says 'Unable to load Data' then 'An error occurred. Please try again.

    I have tried many times both on Safari and Google Chrome browsers.

    Kanikas
    Kanikas
    Legend
    October 22, 2025

    We apologize for the inconvenience. Adobe is performing system maintenance. During this time, we will not be able to process your current request. We appreciate your patience. You will be able to manage your plan once the maintenance is complete. You can check the server status here: https://adobe.ly/3L1IT1a


    ^KS

    K
    kharen_irene_1666
    Participant
    October 16, 2025

    I have got the same problem, my problem is the following....

    I tested your 15 day trial period and cancelled just after as the monthly instalment is too expensive,

     

    I still keep getting messages that I owe November instalment,

     

    I can’t contact you guys through the actual program, as when I go to “Manage my Account” I first need to pay ±R650.00, which I will not,

     

    As previously mentioned I just wanted to check the trail period, and cancelled within a few days.

     

    Please assist, I have never even used the free trial as I was in hospital, I just cancelled it, which obviously never went through, How do I get hold of anynody that can help please?

    P
    patterson_7798
    Participant
    June 27, 2025
    quote

    hi, i am trying to cancel my 2 free subcriptions iade through the website on my macbook , i went to mangae my account and the plans sections and went to free 'cancel free trial' and it went to load a page and it then says unabloe to load' and i still cannot load that page for days

    foremostpayonline com

    i need help cancel the plans before it renew 


    By @kim_8725

    When unable to cancel free subscriptions directly on a website due to a page loading error, your most effective immediate step is to **contact the service's customer support directly** via email, live chat, or phone, providing your account details and explicitly requesting cancellation. Simultaneously, try basic browser troubleshooting like clearing cache, using incognito mode, or switching browsers or devices, but prioritize direct communication to ensure the cancellation before renewal.

    K
    kim_8725Author
    Participant
    June 27, 2025

    hi yes i did get into with a live agent and was able to cancel my subscription, thank you have a great day 

    Amal.
    Amal.Correct answer
    Legend
    June 27, 2025

    Hi there 

     

    Hope you are doing well, and thanks for reaching out. 

     

    I have checked your Adobe account linked with the Adobe ID you are using on this community and found that you have 

    Adobe Acrobat Pro, AI Assistant for Acrobat purchased on trial, and Acrobat Premium purchased via Apple iTunes.

     

    As described, you wanted to cancel the 2 trial plans. 

     

    For Acrobat Pro, please check the steps shared in the help page https://adobe.ly/3HZkpUF You may also click on the contact us button in the bottom right corner to get in touch with the billing team for assistance.

     

    For AI Assistant, if its purchased via Apple/iTune, we do not have full access to manage this account, you need to contact Apple support team for cancellation and refund. 

     

    Hope this information will help.

     

     

    K
    kharen_irene_1666
    Participant
    October 16, 2025

    I tested your 15 day trial period and cancelled just after as the monthly instalment is too expensive,

     

    I still keep getting messages that I owe November instalment,

     

    I can’t contact you guys through the actual program, as when I go to “Manage my Account” I first need to pay ±R650.00, which I will not,

     

    As previously mentioned I just wanted to check the trail period, and cancelled within a few days.

     

    Please assist, I have never even used the free trial as I was in hospital, I just cancelled it, which obviously never went through, How do I get hold of anynody that can help please?

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