Trouble creating pdf document

Hello Merlinga,

We're sorry for the trouble you had while creating a PDF, are you getting any error message while converting a Word document into PDF? Would you mind posting a screenshot of the error you are getting? To pose the screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

What is the dot version of Acrobat installed? To identify, please take help from the article Identify the product and its version for Acrobat and Reader DC

Are you on Mac or Windows machine and what is the version?

Reboot the machine once and then try creating the PDF file from Acrobat's File menu, File>Create>PDF from File>Choose the Word file you want to convert into PDF and check.

Are you getting the ACROBAT ribbon on top in Word application? Create the PDF file from the ACROBAT ribbon available in Word. Click on ACROBAT>Create PDF.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[Edited Response]