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Participant
July 30, 2024
Question

Trouble Saving and Applying after making some redactions to document

  • July 30, 2024
  • 2 replies
  • 387 views

I have a user that is experiencing an issue with Saving a document in Acrobat. After the user goes in and makes some redactions to the document, they try and save causing acrobat to crash. We checked updates, and all were updated. We tried to revert to the old version of acrobat as well, and that did nothing. Any suggestions? 

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2 replies

Legend
September 3, 2024

Hi @Anthony2333753639tc

 

I'm following up to check if your issue is resolved or not. Let us know, and we'd be happy to assist.

There have been at least a few updates for the app since you reported this issue. Check for any pending updates and let us know if you need any help.

~Tariq

Souvik Sadhu
Legend
August 2, 2024

Hi @Anthony2333753639tc,

 

Hope you are doing well. Sorry for your experience with Acrobat! 

 

Do you experience the crash specifically with the redact feature? Also, does this happen with every file?

 

To test, would you mind trying the same workflow with a file saved on your device's desktop? Just trying to isolate the root cause of the issue.

 

If the app crashes on the test case too, please use this link: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html to collect crash logs and share the unique ID of the log.

 

Thanks,

Souvik