Skip to main content
Amy8694
Participant
Mar 18, 2025 5:22 PM UTC
Answered

Trouble viewing data pdf downloaded from HubSpot

I'm having trouble viewing the data on a pdf report I've downloaded from HubSpot. This seems to only happen on pdfs from that platform on my Mac, no other pdfs behave in this way. Is there an Adobe View setting or maybe a Mac setting that I need to adjust? See screen shot below....

 

Amy8694Correct answer
Participant
Mar 21, 2025 11:49 PM UTC

I manually checked for updates in Acrobat (ie Acrobat>Help>Check for updates) and there was an update available (for me) – version 25.001.20438.
From what I can see from Acrobat Release Notes site, it was released on 19th Mar.
I installed and the issue is resolved!!

Also want to add in here HubSpot were fantastic. They responded quickly to my ticket with their own investigation, but as per above looks like Abode have resloved with lastest update. 


Excellent, my update just happened and it also seemed to correct the issue!

View reply

7 replies

snapchat_6138
Participant
Mar 21, 2025 1:25 PM UTC

It might be a font rendering issue or how HubSpot generates the PDF blinds conroe tx. Have you tried opening it in Preview instead of Adobe, or checking if the text is selectable.

Translate
jodie_vtac
jodie_vtac
Participant
Mar 21, 2025 2:21 AM UTC

Having exact same problem - in Acrobat Pro (they work in Reader but you can no longer have both Reader and Pro on same device). Raised with HubSpot and they are investigating also. Docs open in other pdf readers just fine, such as Preview, or Foxit Reader. 

Translate
    Amy8694Author
    Participant
    Mar 21, 2025 11:30 AM UTC

    Thank you for your comment. Glad that I'm not the only one experiencing this issue. I will continue to watch for a resolution from both HubSpot and Adobe.

    Translate
    Amy8694Author
    Participant
    Mar 21, 2025 11:37 AM UTC

    I want to also add that I was on a team viewer with Adobe help and they uninstalled my Adobe Reader and reinstalled Adobe Pro, and the problem still persists. I have been unable to connect with them again.

    Translate
    Souvik Sadhu
    Souvik Sadhu
    Legend
    Mar 19, 2025 10:23 AM UTC

    Hi @Amy8694,

     

    Hope you are doing well. Sorry for the trouble, and the delayed response.

     

    Our team is aware of the issue, and working on a fix.

    We request your kind understanding and patience while the team works on this.

     

    Regards,
    Souvik.

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices