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Participant
November 20, 2018
Question

Trying to cancel Adobe PDF Pack "annual plan, prepaid"

  • November 20, 2018
  • 2 replies
  • 1139 views

Follow the steps of Plans -> Manage plan -> select "Cancel" under Plan and payment...

Just one problem:  there is no Cancel button.

This topic has been closed for replies.

2 replies

Adorobat
Participating Frequently
November 27, 2018

Hi bobh,

Please make sure that you use the same Adobe ID to login to online Adobe account under which you have purchased the subscription.

If you still experience any issue, please contact support here: Contact Customer Care to cancel your subscription.

Let us know if you need any help.

Shivam

Participant
November 27, 2018

OK, I'll put an edge on my reply and say that I fell for Adobe's scam on this.

Here are the steps of the scam:

1. Adobe sends you email notices saying that your credit card information needs to be updated for the subscription (in my case, the expiration date had expired).

2. Try to cancel the subscription though AND YOU CANNOT -- no cancel button available per the link:  Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

3.  Update your credit card information and you are charged for the full year of the subscription

4.  Magically, the cancellation button does now appear on the aforementioned link, and you are able to cancel the subscription (again though, after you have now paid for  a full year).

Dishonest.

Adorobat
Participating Frequently
January 2, 2019

Hi bobh,

Sorry for the delay in response. I have sent you a private message regarding the issue, please check the inbox for the same.

Thanks,

Shivam

try67
Community Expert
Community Expert
November 20, 2018
Participant
November 20, 2018

Thanks for the response, but that's just it:  the instructions do now work.  I purchased the product through Adobe, I went to Plans -> Manage plan, and there is no "Cancel" option anywhere.

Participant
November 20, 2018

I meant, "the instructions do NOT work"