Becky,
For best results, click on the Acrobat ribbon in Word (it should be there due to your recent Acrobat DC installation), click on Preferences to ensure you have all the settings and features you want turned on/off, exit that & click the Create PDF button. My apologies if that is how you have already tried, but there are a few ways to get to a PDF, and this is the preferred technique in nearly every case.
My best,
Dave
Thanks for your assistance but I'm discovering that the problem is with
Word. When I google the issue I see a few other people have had the same
issues.
Becky J. Quinn
Jesus, the only One found worthy!