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Blinky114
Blinky114
Participant
May 17, 2017
Question

Trying to download Acrobat 12 Standard - says your download is infected

  • May 17, 2017
  • 1 reply
  • 409 views

I'm trying to download Adobe Acrobat 12 Standard, but my firewall says your download is infected with a trojan.

Gateway Anti-Virus Alert
This request is blocked by the Firewall Gateway Anti-Virus Service. Name: (Cloud Id: 54603114) Rpolycryptor-1 (Trojan)

Entered chat session with Adobe Support - insisting it's me and my antivirus software.  Hope it's me and not you, for your sake.

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
May 17, 2017

Hi markb34064883,

Please try to install Adobe Acrobat Standard from this link: Download Pro or Standard versions of Acrobat DC, XI, or X

Check if you can install the application without any issue.

If you still get the same message, please try to turn off the firewall till the application installed.

Would request you to report this issue to the firewall vendor.

Also, let us now the name and dot version of firewall you are using.

Let us know if you need nay help.

Regards,

Meenakshi

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