Trying to download Adobe Acrobat Pro app

Question

I purchased an Adobe Acrobat Pro subscription and when I click on the download link for the app it goes to an error page.

https://creativecloud.adobe.com/errors/5XX.html

Are there any solutions? I've tried the live chat and there aren't any agents available.

TIA

Sherry35533683msfe · Accepted Answer

I was able to chat with an agent this morning and was given this link to successfully download the application:https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html#sa_src=web-messaging

Amal. · Answer

Hi @Sherry35533683msfe

Hope you are doing well and thanks for reaching out.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

Let us know how it goes.

~Amal

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