monicaf51563899

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Trying to move adobe pro XI from windows 7 to windows 10

Forum|Forum|8 years ago
July 26, 2017
2 replies
1142 views

I have an older window 7 machine with adobe acrobat pro 11.0.0 installed. I installed adobe acrobat pro 11.0.07 , I entered the key while installing and it worked fine. Now i am getting a popup when using adobe " Adobe Pro DC" License This Software, Continue Trial.

If i try and license the software it tells me my license is not valid. I called support and they verified that it was. They then transferred me to a different department that had me re download the same software and follow the same procedure I did originally and ended with the same results. They then sent me here to the forums.

Install update and subscribe to Acrobat

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Correct answer kglad

that's not the same result.

open acrobat > click help > activate and activate with your serial number.

Community Expert

Community Expert

Call back and demand help. Acrobat XI is still supported for another 3 months and they need to help you solve this problem.

Community Expert

Community Expert

uninstall all arobat and reader versions

clean per http://www.adobe.com/support/contact/cscleanertool.html if you had a cc trial on your computer

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer (don't skip this)

reinstall acrobat xi

monicaf51563899Author

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kglad,

I tried this with no luck. Same results, Adobe XI Pro Trial will expire in 28 days.

Community Expert

Correct answer

Community Expert

that's not the same result.

open acrobat > click help > activate and activate with your serial number.