Trying to tag document, adds 'A'

Question

I am trying to tag a document to make it ADA compliant. When I go to the tags tab to edit the tags, it adds an 'a' in random spaces. When I try to delete the 'a', there is a red line through it that I can't get rid of.  See the screenshots of what the document is supposed to look like vs. what it actually looks like. I have been tagging documents for years and this has never happened before - please help! Thank you!

Bevi Chagnon - PubCom.com · Answer

Hi @Cindy289902851dj8. That is an odd problem!

It might be a font problem. Could be:

Non Unicode/OpenType font was used which has a different character encoding system. Check all the fonts that were used in the document and make sure that somewhere in their description you see either "Unicode" or "OpenType."
The font isn't embedded in the PDF. Check your settings when exporting the PDF and ensure that it's embedding all fonts, subsetting if less than 100% were used.
You don't have the correct license from the font foundry to embed the font in PDFs.

Can you give us a bit more info?

Operating system.
Version of Adobe Acrobat Pro.
What program created the source file from which the PDF was exported.
Which method/softwre was used to export the PDF.

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